ezjili Privacy Policy — How Your Personal Data Is Handled

When you register for an account on ezjili, we collect the personal details you submit during the sign-up process, including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 18 years, and set up your account correctly. If you contact our support team, we may also collect the content of your messages and any additional details you choose to share in order to resolve your query. When you make a deposit or request a withdrawal, we collect transaction-related information such as your chosen payment method and the amount involved — though we do not store full card numbers or sensitive banking credentials on our servers. All information you provide is used solely for the purposes described in this policy and is not shared with third parties for marketing without your explicit consent. You are responsible for ensuring that the information you submit is accurate and up to date, and you can request corrections at any time through your account settings. Providing false or misleading information during registration may result in account suspension in line with our Terms and Conditions.

When you access the ezjili platform through your mobile device or browser, we automatically collect certain technical data to help us deliver a stable and secure experience. This includes your IP address, device type, operating system, browser version, and the pages or game sections you visit during your session. We use this data to detect unusual activity, prevent unauthorised access, and improve the overall performance of the platform for players across the Philippines. Session data such as login timestamps and game activity logs are retained for a limited period to support account security and to resolve any disputes that may arise. We may also use cookies and similar tracking technologies to remember your preferences and keep you logged in between sessions — you can manage cookie settings through your browser at any time. We do not use automated data collection to build profiles for sale to advertisers or data brokers. The technical information we collect is used exclusively for platform operation, security monitoring, and service improvement.

ezjili takes the security of your personal information seriously and applies industry-standard technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your login credentials and transaction details cannot be intercepted in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their specific roles, and all staff handling player data are bound by confidentiality obligations. We conduct regular reviews of our security practices to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that poses a risk to your rights or interests, we will notify affected players and relevant authorities in accordance with applicable data protection regulations in the Philippines. While we take every reasonable precaution, no system is entirely immune to risk — we encourage you to use a strong, unique password for your account and to avoid accessing the platform on unsecured public networks. If you suspect that your account has been compromised, please contact our support team immediately so we can take prompt action to protect your information.

ezjili does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All third-party service providers we work with are required to handle your data in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond what we have authorised. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, safety, or property of ezjili or its players. In the event that ezjili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity — in such cases, we will notify affected players and ensure that appropriate data protection standards continue to apply. We will never share your personal information with third parties for direct marketing purposes without obtaining your prior consent. If you have questions about how your data is shared, you can reach out through the support channels available on the platform.

As a player on the ezjili platform, you have the right to access the personal information we hold about you and to request a copy of that data at any time. You may also request corrections to any inaccurate or incomplete information in your account, and we will process such requests promptly. If you wish to close your account and have your personal data deleted, you can submit a request through our support channels — we will action your request in accordance with our data retention obligations and applicable Philippine law. In some cases, we may be required to retain certain records for a defined period even after account closure, for example to comply with anti-money laundering regulations or to resolve outstanding disputes. You have the right to withdraw your consent to data processing at any time where processing is based on consent, though this will not affect the lawfulness of processing carried out before withdrawal. If you believe that your data has been handled in a way that violates your rights, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to responding to all data-related requests within a reasonable timeframe and to treating your privacy rights with the seriousness they deserve.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, the updated policy will be published on this page with a revised effective date so you can always find the most current version. We encourage you to review this page periodically, especially if you have concerns about how your personal information is handled. Continued use of the ezjili platform after an updated policy has been published constitutes your acceptance of the revised terms. If any change significantly affects your rights or the way we process your data, we will make reasonable efforts to notify you through the platform. For any questions about this policy or how it applies to your account, please refer to the FAQ page or contact our support team directly. Your trust is important to us, and we are committed to being transparent about how we handle your personal information at all times.